Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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We ship by UPS to the United States excluding Alaska and Hawaii. Some products we ship by USPS to the United States excluding Alaska and Hawaii.
Please email us at orders@ninjaninja.com or call us at 1-805-273-4458 and leave a message to place orders for:
Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
Canada. - Extra Shipping Charges:
- Add $15.00 to regular shipping charges for each Wavemaster, BOB, Versaflex. Add $45 for the Speed Bag Platform. Add $50 for each Wing Chun Dummy. Add $5 to total order for an order with Bo staff. Add $5 for each Sword, Shinai. Add $5 for each Training Mat or Puzzle Mat.
- Shipping to APO/AFO
- We can ship to APO/FPO addresses via US Post Parcel Post. Parcel Post can not ship items over 70 lbs.
- Shipping Tracking Information:
- If you provided your email address when placing your order, we'll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we'll be glad to provide you with tracking information. If you created an account you can login to your online account and review your orders placed online.
- Shipping Addresses:
- Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.
- Shipping Tables:
- The shipping charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates; some items may take longer for delivery. Please contact us for shipments to Guam, and Virgin Islands.
- Taxes:
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Outside Continental U.S or Canada: Email us at orders@ninjaninja.com or call +1-805-273-4458 and leave a message for shipping estimates on all international orders. Customer is responsible for payment of duties and /or taxes on all international orders.
- Privacy & Security
- The information we learn from customers helps us personalize and continually improve your shopping experience at NinjaNinja.com. Here are the types of information we gather.
- * Information You Give Us:
- We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
- * Automatic Information:
- We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses NinjaNinja.com or advertisements and other content served by or on behalf of NinjaNinja.com on other Web sites.
- * E-mail Communications:
- To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from NinjaNinja.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
- Returns & Replacements
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New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase, there is a 20% restocking charge; after 60 days, goods will not be accepted. No returns are accepted on custom items or clearance items.
Due to vendor requirements, books and DVD cannot be refunded or exchanged once the seal is broken. If a defect is discovered in the purchased book or DVD, it can be exchanged for the same title.
Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.
Please make sure the box is securely wrapped and be sure your package is insured and prepaid. NinjaNinja Martial Art Supply is unable to be responsible for the shipping charges on returned items. We will make every effort to speed delivery of your exchange. Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.
Direct questions on product returns can be made by calling 1-805-273-4458 and leave a message or email us at orders@ninjaninja.com regarding the item(s) you would like to return.
- Customers should send returns to:
- Ordering
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If you registered at the time of ordering you can view the status of your order by logging in.
Orders cannot be changed once they've been submitted.
Our online system is not capable of shipping items to Alaska, Hawaii, and anywhere outside the continental United States. To order products for these areas please call 1-805-273-4458 and leave a message or email us at orders@ninjaninja.com.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for such errors. We reserve the right to reject any orders placed for a product listed at an incorrect price. If you discover an error in our website or catalog, please let us know at support@ninjaninja.com
All payment information, including your credit card number, is secured using state-of-the-art encryption technology provided by our web server. Any information exchanged between your web browser and our server is encrypted.
To make an international order please contact us at 805-273-4458 and leave a message or email us at orders@ninjaninja.com.
Customer is responsible for payment of duties and /or taxes on all international orders.
Once your order is received we will respond to your request with an order total that includes the merchandise cost and shipping charges. If all charges are acceptable to you, then you may respond with your payment information; we accept Visa, Master Card, American Express, Discover credit cards, or International Money Orders. Customer is responsible for payment of duties and /or taxes on all international orders.
We accept the following methods of payment: VISA, MasterCard, American Express, and Discover. E-mail / contact us, if you want to use Pay Pal or Google Checkout
- Payment, Pricing & Promotions
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We accept the following methods of payment: VISA, MasterCard, American Express, and Discover. E-mail / contact us, if you want to use Pay Pal or Google Checkout
- Viewing Orders
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If you registered at the time of ordering you can view the status of your order by logging in.
- Updating Account Information
NinjaNinja.com
PO Box 19002
Newbury Park, CA, 91319-9002